FAQs

/FAQs
FAQs 2019-04-03T08:00:44+02:00

ORDERS

  1. Click SHOP and choose the category you are interested in
  2. Browse the items available, and click the product you are interested in
  3. Select the categories or collections of products in which you are interested in
  4. Select the colour , size and quantities you are wanting then “add to cart”
  5. The product will be added to you “CART” which is available to view, above in the “view your cart” icon.
  6. You can view cart, and check the shipping details
  7. Below your invoice, you will see “proceed to checkout” click here
  8. You will need to fill in your shipping and billing details
  9. Select your method of payment
  10. If paying by credit card, follow the PayU instructions
  11. CONGRATUALTIONS! You have purchased Anna-Louise Sleepwear. You will receive an email shortly.
You will receive an email to the same associated inbox you used in the billing/order details. This email will confirm your order, and payment.
100% Rayon. Cold hand wash separately.  Wash Garment inside out.  Do not soak, do not bleach.  Do not tumble dry. Dry flat in shade. Cool iron.
For the perfect gift being birthday, wedding, anniversary, keepsake or special treat, we now offer personalisation on all sleepwear.

To complement your sleepwear, you’re welcome to add a special touch by selecting embroidery when purchasing your sleepwear online. We suggest matching the embroidery colour to the trimming of the sleepwear, but if there is a specific colour or font, please let us know.

Please note that characters will be embroidered exactly as they are written – in capital and lower case, and punctuation mark specific.

Embroidery can take up to 10 working days before being dispatched, depending on how busy our production is at the time.

Once you have chosen your item(s) and you would like to have them personalised, go to our BRIDAL section, where you will find personal embroidery, choose the quantity of orders you would like personalised.
On checkout, in the message section, please include embroidery information as well as the colour embroidery you would like.

PAYMENT

Currently you can pay via credit card, payu, or direct electronic bank transfer (EFT). All orders are in ZAR, and will be calculated to your exchange rate that your bank reflects as it’s assigned currency.
You will be charged upon checkout.
Orders placed before 12pm will be shipped out that day, orders placed after 12pm will be sent the following day.

Please request the tracking number of your order, should you wish to track it.

Please take note that all products purchased over the weekend and on public holidays, will only depart the following working day. Please note that delays will take place in the event of public holidays, in which courier companies do not do physical deliveries.

Delivery times differ between local and international areas. Please see below:

South Africa wide (generally 3-6 working days)

International (generally 7-21 working days)

DELIVERY AND RETURNS

Once you have added your product items to the cart, the next step is to checkout. On this check out page, we request billing and delivery details, where you would need to complete the corresponding forms, with the correct shipping address. A shipping calculator will add your delivery cost automatically to your order’s total.
If your order has not arrived after 6 days for local orders/ and 21 days for international orders – then please send us a message including your order number via email (orders@anna-louise.co.za), and an Anna-Louise representative will get in contact with you as soon as possible to ensure your order arrives safely.
We are is an online company, we ship locally via Fastway couriers and internationally via Churchills couriers. South Africa wide (generally 3-6 working days) International (generally 7-21 working days) * Please note personal embroidery orders take up to 10 workings days
Please find our detailed returns policy here.
We pride ourselves at Anna-Louise to make sure all garments reach our Anna-Louise standards. All products can be returned if they are noticeably damaged or do not match the sample or description. These products need to be returned in their original packaging with all labels attached within 5 days of delivery.
You can collect your order from our studio in Morningside, Durban.  Please email us for the address and we can arrange a suitable time for both.

OTHER QUESTIONS

Please email us should you wish to be added to our monthly newsletter (info@anna-louise.co.za) Or follow us on our social media pages for daily updates.
Rayon is a wood based fibre, it is soft and breathable like cotton, but has a luxurious drape similar to silk.
Small Medium Large X-Large
Bust 84-89 90-95 95-100 100-105
Waist 66-69 70-74 75-78 78-81
Hip 93-96 99-99 100-104 104-108

All items are available in small, medium, large and Xlarge.
Gowns are available in S/M & L/XL
Eyemasks are one size fits all.
Slippers are one size fits all.